This policy explains what Subcrewz collects, why, and who sees it. Subcrewz is meant for businesses in the United States.
What we collect
- Account details: your name, email address and password (stored hashed), and your company details such as company name, EIN, phone and address.
- Subcontractor records: the subs you add — company name, trade, EIN and contact details — and the compliance documents you upload for them, such as policy numbers, carriers, coverage limits, license numbers and expiration dates.
- Your contacts: your teammates, and any subcontractor you invite to the self-serve portal.
- Activity: sign-ins, uploads, approvals, status changes and compliance-packet views, with the time they happened.
- Technical data: basic information your browser sends, such as IP address, used to run the service and limit abuse.
How we use it
To run Subcrewz: to warn you before a subcontractor's documents expire, let an invited subcontractor upload their own documents directly, generate the compliance-packet links you share with an owner, lender or insurer, keep your audit record, sign you in, take payment, answer your questions and keep the service safe. We do not sell your account details or your paperwork, and we do not use them for advertising. On our public pages we measure our own ads, with your permission (see Cookies). When you create an account we record that you accepted the Terms of Service and this Privacy Policy and your choice about being contacted, with the date and your IP address.
Your contact choice at sign-up: the optional box lets you say whether Subcrewz may contact you by email or phone for marketing and support. Leave it unchecked and we still email you what the service needs, such as sign-in, expiring-document reminders and billing. You can withdraw the choice at any time by contacting us.
Who sees it
- Your teammates see what their role allows inside your account.
- A subcontractor you invite to the self-serve portal sees only their own documents and projects, never another sub's or another GC's.
- An outside party (an owner, lender or insurer) opening a compliance-packet link sees only the documents in that packet.
- Service providers that help us run the service, such as email delivery, file storage and payments, process data on our behalf.
- Tidio, our live-chat provider, receives what you write in the chat and, when you are signed in, your name, email and company name, so we know who is writing.
- Meta (Facebook), only on our public pages and the sign-up page and only if you accept Marketing cookies, receives information about your visit and actions, such as page views and sign-ups, so we can measure our ads. It never sees what you do inside Subcrewz.
- We may disclose information if the law requires it.
Cookies
We use these cookies and similar technologies:
- Essential: a cookie that keeps you signed in, one that remembers your language, and one (
subcrewz_consent, 12 months) that remembers your cookie choices. Subcrewz cannot work without them. Stripe also sets cookies on the billing page to process payments and prevent fraud. - Support chat (third party, only if you accept on our public pages): the Tidio chat widget sets its own cookies (such as
tidio_state) and receives what you type in the chat. Inside the signed-in app the chat is available to help you without a banner, and it receives your name, email and company name. - Marketing, ours (only if you accept): when you arrive through an ad or a link we store where you came from, such as the campaign and the ad click id (
subcrewz_utm, up to 30 days), and we save it with your account if you sign up, so we know which ads lead to sign-ups. - Marketing, Meta Pixel (third party, only if you accept): on our public pages and the sign-up page, the Meta (Facebook) Pixel sets cookies (such as
_fbpand_fbc) and sends Meta information about your visit and actions, such as page views and sign-ups, so we can measure and improve our ads. The Pixel is not loaded inside the logged-in app.
Optional cookies and scripts do not load until you accept them. A banner lets you accept all, reject them or choose; you can change or withdraw your choice at any time with “Cookie settings” in the footer, and withdrawing deletes the related cookies. You can also opt out of ad personalization in your Facebook ad settings or at aboutads.info/choices. Blocking the session cookie in your browser will prevent you from signing in.
Keeping and deleting your data
You can delete subcontractor records and documents you no longer need. We keep an audit record — who did what, and when — for your own accountability, even after the underlying document is deleted. To delete your account, contact us.
Children
Subcrewz is for businesses and is not directed to anyone under 18.
Changes
If we change this policy, we will update the date above and tell you about material changes.
Contact
Questions? Write to hello@subcrewz.com.