Help & Support

It's optional. You can manage everything from your GC dashboard without any sub involvement — you create their profiles, upload their documents, and track compliance entirely on your end. When you need a sub to upload their own documents, just send them a secure one-click link — no account needed. Subcontractors can optionally create a free account if they want a persistent profile to manage their own documents and see reviews left by GCs.

Spreadsheets don't send you alerts when a policy expires. A spreadsheet won't flag a subcontractor in red when they become a liability. SUBCREWZ monitors all documents 24/7, scores each sub's compliance in real time, and warns you before an expiration causes a work stoppage or audit problem.

The system continuously scans all uploaded documents and insurance policies. You receive automatic email alerts at 30, 15, and 7 days before a document expires. Subcontractors on your roster also receive reminders so they can send you updated paperwork proactively. All plans include automated alerts.

Yes. In Account Settings, you can define which documents are mandatory for your team and set strict rules (e.g., automatically marking a sub as non-compliant if their Workers' Comp lapses). You can also require a minimum compliance score before assigning a sub to a new project.

Minutes, not days. Add subcontractors manually with just a name and email, or bulk-import your entire roster via CSV. Once added, upload their PDFs, set expiration dates, and your compliance dashboard is live. Most GCs are fully set up within an hour.

No. Pricing is flat-rate and transparent: Starter at $79/mo (up to 10 subs), Growth at $149/mo (up to 30 subs, bulk CSV import, custom document types), and Business at $299/mo (unlimited subs + all features). No implementation fees, no per-user charges, and subcontractors never pay to be on your roster.

Yes. All data is encrypted via SSL and stored securely. Only your GC account can manage the profiles and documents of subcontractors in your roster. Subcontractor profiles are not publicly searchable — visibility is limited to GCs they have an active relationship with on the platform.

Yes. Upgrade, downgrade, or cancel anytime from the Billing Portal. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of your current billing cycle. No contracts, no cancellation fees.

Starter ($79/mo) & Growth ($149/mo): Email support with 48-hour response time.

Business ($299/mo): Email support with 24-hour response time. Live chat available during business hours.

Go to My Documents in the sidebar and click Add Document. Select the document type (COI, Contractor License, W-9, etc.), upload the PDF, fill in the required fields, and confirm. Your GC will automatically see the updated document in their dashboard. You can also upload documents from your GC's secure invite link, without needing to log in.

Your compliance score reflects how complete and up-to-date your compliance documents are. General Contractors can set a minimum score requirement before adding you to their roster or assigning you new work. Keep your COI, licenses, and other documents current to maintain a high score.

Go to My Profile in the sidebar. You can update your company name, contact details, trades, crew size, service areas, certifications, and about text. GCs can see your profile when deciding who to add to their roster, so keeping it complete improves your chances of being selected.

Yes. Go to Reviews in the sidebar to see all reviews submitted by General Contractors about your work. Reviews are written by GCs from your profile in their dashboard, not publicly. They reflect your past performance and may influence whether a GC brings you back for future work.

No. Your profile and documents are only visible to General Contractors you have an active relationship with on the platform. There is no public directory. GCs outside your network cannot search for or access your information.